Course Overview

This e-learning course meets the Conflict Resolution Level 1 training requirements set by the UK Core Skills Training Framework.

By completing it, you will learn to:

• Identify the main causes of conflict.
• Understand different types of assault and how to intervene appropriately.
• Recognise how different communication styles can affect a conflict.
• Spot various behaviour patterns.
• Explain the importance of keeping a safe distance.
• Understand the legal concept of 'reasonable force' and its limitations.
• Identify the support available within your organisation for anyone affected by a violent incident, both for yourself and colleagues